Archive for January, 2010

A Beginner’s Guide to Website Traffic

Thursday, January 28th, 2010

The amount of visitors to your website is, of course, one of the most important factors in attracting new patients to your dental practice.  But once you have established a steady stream of traffic it is very important to analyze its different sources.  There are only 3 ways potential customers can find a website.  They can make a search on one of the many search engines like Google, Bing, or Yahoo, they can visit it directly by typing in its address, or they can be referred to the site via a link on another website like SuperPages or other large directories.

Search Engines

Google, Yahoo, and Bing account for 94.9% of the global search marketplace as of December 2009, with Google accounting for 85.34% of that.  A PatientScout PatientPortal’s internet reach is enormous and search engine traffic accounts for 50-80% of your overall visitors to your site.  There are literally hundreds of search terms your PatientPortal is optimized for. Your PatientPortal will be submitted along with a XML sitemap to Google, yahoo, Bing, AOL, and Ask.

Referring Sites

A referring website is anything on the Internet that links to your site.  This can be blogs, review sites, directories, local listings…anything, even if you own the website the visitor came from.  PatientScout has over 150 preexisting channel partners to facilitate your ongoing link building campaign.  This means we syndicate your name and your site’s address to create  and update business profiles on the largest and most-used directories on the internet.  These all point back to your site and help ensure constant flow of visitors, driving targeted prospects to your practice.

A link building service of this volume would normally costs thousands of dollars, but since we have automated this process and have established these channel partners it means YOU, the dentist, can realize the added value while not experiencing added expenses.  This ongoing link campaign comes standard with ALL PatientPortals.

Direct Traffic

Direct traffic is attributed directly to you because it is either people who already know your practice (and are thus returning patients), or have heard the address through offline media.  Radio campaigns or something as simple as having your web address on business cards are both ways to generate direct traffic.  This segment usually accounts for the lowest percentage of traffic to a website, that is, unless a practice is running considerable amounts of offline media like radio or television ads.

If you are looking to begin an internet marketing campaign for your practice, a PatientPortal is one of the best available tools to take advantage of Search Engine Optimization for local keywords and also for generating many inbound links.  Furthermore, our monthly traffic reports provide easy, at-a-glance statistics on how the traffic breaks down and allows for ongoing analysis of your traffic sources.

Knowing the breakdown between each traffic source can provide valuable insight into the effectiveness of your efforts in each category, whether that is SEO for targeted keywords, creating a web of inbound links, or even tracking the effectiveness of specific campaigns and marketing efforts.

Below are a few of our client’s traffic breakdowns:

Figure 1 Figure 2

If you take a look at Figure 1 you will notice that search engines account for 72.39% of all website traffic.  Figure 2 is considerably lower percentage wise, only accounting for 44.90% of overall website traffic.  Through a quick analysis however, we can see that this is not due to ineffective SEO because the number of visits from search engines is actually greater in Figure 2.  Instead, this range can be attributed to offline marketing done by that particular dental practice.  They happen to have run several television commercials and have placed their website address on their business cards and all print collateral.  Both sites have near identical referring traffic, which has been growing steadily for about a year.  Overall, they both have a very healthy traffic breakdown and appear as we would normally expect, especially with the unique marketing efforts shown by the second practice.

Local Search Maps, Reviews & Rich Snippets

Wednesday, January 6th, 2010

How Important are Reviews in Local Search?

Reviews are just one out of the dozens of different factors that can influence how high your business profile ranks in map listings, but it is a very important one.  A healthy quantity of reviews (good or bad) shows that there is a level of community participation with this local business, and it bolsters the credibility of that profile.  Of course, obtaining favorable map positions is a wasted effort if there are only negative reviews, so it is important for businesses to continuously ask their best customers for some kind words.

Rich Snippets – Advantage or Disadvantage?

Another advantage (when reviews are positive)  is the addition of rich snippets.  Rich snippets are best imagined as very succinct snapshots of the most important pieces of data taken from your business profile.  This data usually consists of such things as the number of reviews and the average rating, address, hours, etc.

An example of rich snippets being used in Google's search results.

Rich snippets are very much like a reward, given by Google for having numerous reviews, but what many people don’t realize is that there are other things affecting how your business profile is displayed over which you have direct control.  These aspects add flare and inspire potential customers to click your profile.  Take a look at the listings below and just think about which is more appealing?

Rich Snippets Advantage - Dr. Paul Yeager

Clearly the first listing has more visual appeal since there is a photo of the dentist, you can see his number of reviews, his average rating, and even an excerpt from a randomly selected review.  These aspects all help a profile to stand out from the blue and white coloring seen on typical listings.

PatientScout’s local maps optimization services takes all the guesswork out of our dentist’s hands.  We make sure your profile has all the relevant information needed by search engines while also including all the attractive visual aspects that potential customers want to see.  When performed properly, local maps optimization can be one of the most powerful ways to grow your practice and improve your bottom line, so contact us today to get your online marketing started.